Consumers everywhere are looking for an omni-channel approach so that they can shop seamlessly between devices and channels. Technology has enabled an anytime, anywhere shopping experience and only organisations who can stay relevant in an increasingly digital marketplace will be successful.
Cost reduction and management is paramount in this ever changing market, which impacts premise related costs, mobile and fixed communication, utilities, IT and financial management. Management of utilities and telecommunications is crucial for this complex and diverse sector, getting it right will have a huge impact on growth and profitability.
We provide solutions which enable our retail clients to overcome these increasing challenges, and technologies which help them to take advantage of emerging market opportunities.
Bush Healthcare have been able to gain faster access to sales information and improve business communication, whilst reducing operating costs, by utilising cloud-based communications technology implemented by Smith Bellerby. This has resulted in cost savings of 40%, and has improved efficiency by providing additional services at no extra cost.
Bush Healthcare is Wales’ leading mobility specialists. They are a family run company with 10 stores across South Wales and a Head Office in Aberdare. They specialize in the supply and installation of high quality mobility products, stair lift solutions and bathing and shower adaptions.
Bush were concerned about the amount of time they were spending on sorting out new contracts and supplier queries, especially as the business was growing and new shops were being added to their portfolio. Their finance team was not convinced that they had the in-house expertise to negotiate best value utility contracts.