Care of your data is of primary importance to us.
Some "frequently asked questions" about data security and privacy are shown in the column below. Select the question and the answer will be displayed in the right hand column.
We endeavour to collect and use your personal information only with your knowledge and consent and typically when you use our services, make customer enquiries, register for information or other services, request product information, or when you respond to communications from us such as questionnaires or surveys).
The type of personal information we may collect could include, for example, your name and postal address, telephone and fax numbers, email address, and other information collected on registration or through surveys. If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
We may also collect non-personally identifying information about your visit to our web site based on your browsing (click-stream) activities. This information may include the pages you browse and products and services viewed or ordered for example. This helps us to better manage and develop our sites, to provide you with a more enjoyable, customised service and experience in the future, and to help us develop and deliver better products and services tailored to your individual interests and needs.
We may use your information for a number of purposes which includes: managing and administering your account; delivering any services or information requested by you; responding to account enquiries; administering debt recoveries; and verifying your identity when required (you may lose your password or security information for example, and we may then need to ask you for other 'identifiable' information to protect your data from unauthorised access).
We may also undertake market and product analysis based on your use of our services and contact you with information about new developments, products, services and special offers by post, telephone and automated means such as Email, Fax, and the world wide web (subject to any preferences expressed by you).
We may also tell you about the products and services of carefully selected third parties and allow you to receive advertising and marketing information from those selected third parties without passing control of your personal information to the third party. This helps us to make you aware of products and services that we may have specially negotiated for our own customers and which may be of individual interest to you.
Smith Bellerby does not sell, trade, rent or pass your personal information to third parties. We may pass aggregated statistics about our clients, sales, and related site information to reputable third parties, but these statistics will not include any personally identifying information.
Smith Bellerby may also be obliged to disclose your personal information to meet any legal or regulatory requirements or obligations in accordance with applicable law.
You can contact us at any time to obtain details of the personal information we may hold about you. Please fill in the "Contact Us" form, indicating in the remarks box that you wish to receive details of your personal information that we hold. We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
Smith Bellerby recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. Smith Bellerby is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction.
Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. Smith Bellerby cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
The content on the Site is copyrighted, and any unauthorised use of any materials on the Site may violate copyright, trademark and other laws. Materials on the Site may not be modified, reproduced or publicly displayed, performed or distributed or used for any public or commercial purposes.
The information contained on our website "Smith Bellerby.co.uk" (the "Site") is intended to provide our clients and other visitors to the Site with general guidance about our services and information of general interest. The information provided is not intended to serve as a substitute for, or to replace, any professional advice that may be provided to our clients during our normal business activities.
Smith Bellerby does not guarantee or warrant the Site will be uninterrupted, without delay, error-free, omission-free, or free of viruses. Therefore, the information is provided "as is" without warranties of any kind, express or implied, including accuracy, timeliness and completeness. In no event shall Smith Bellerby Ltd, its related directors, agents or employees be liable for any direct, indirect, incidental, special, exemplary, punitive, consequential or other damages whatsoever (including, but not limited to, liability for loss of use, data or profits), without regard to the form of any action, including but not limited to contract, negligence or other tortious actions, arising out of or in connection with the Site, any content on or accessed by use of the Site, or any copying, display or other use hereof.
We provide Third Party Links purely as a convenience to our clients and visitors to the Site. We do not control and are not responsible for any of these sites or their content.