Business cost consultants focused on saving money on energy, water and telecommunications
How will our relationship with Smith Bellerby be regulated?
We will ask you to sign a simple, one page agreement, which sets out the basis on which we will work together. It details the various responsibilities of Smith Bellerby and the client for the duration of our relationship.
We are members of the Association of Cost Management Consultants (ACMC) and thus are governed by the ACMC Code of Conduct.
ACMC CODE OF CONDUCT
1. ACMC Members are expected to comply with this Code of Conduct.
2. Members will seek to build sustainable business relationships based on honesty, integrity, openness, and fairness in their dealings.
3. A Member/Client Agreement will comprise at least -
- A scope
- A period of validity
- Duties of Client and Member
- Basis of fees / charges
- Cancellation and termination clauses
- Mutual confidentiality clause
4. Members have an obligation to disclose the source of fees to the appropriate Client.
5. In most cases information supplied by a Client will have been disclosed under a Confidentiality Agreement. Regardless of the existence of such an Agreement Members are prohibited from making use of information except for the purpose it was provided. In particular, information provided by a Client must not be used in an inappropriate manner, or to the detriment of the Client.
6. Members recognise the importance of communications in maintaining a good business relationship. To this end Members will maintain appropriate communications with their Clients.
7. Clients should be able to make decisions based on good quality information presented clearly and concisely, in a timely manner, and with neither positive nor negative bias.
In the event of Complaint -
8. The ACMC will endeavour to resolve a complaint made against a Member in relation to the Code of Conduct.
9. Complaints should be directed in the first instance to the Member. The ACMC will consider a complaint only when the Member has had sufficient opportunity to answer it.
10. In the event that the Client remains dissatisfied then a complaint may be sent to the ACMC Disciplinary Council via the 'Contact Us' link on the ACMC website: http://theacmc.co.uk or by post to Blays House, Churchfield Road, Chalfont-St-Peter, Bucks, SL9 9EW.
11. No complaint against a Member will be considered if the Client has failed to comply with their duties under the relevant Member/Client Agreement.
12. Should the Client of a Member complain to the ACMC that a complaint has remained unresolved then the ACMC will contact the Member and agree a course of action. The Client will, in turn, be advised of this action by the ACMC.
13. If the ACMC becomes aware that a Member is not meeting it's obligation to their Client then disciplinary action will be instituted. Depending on the seriousness of the shortcoming this may take the form of -
- A formal letter of discipline
- A Disciplinary Council Meeting with sanctions
- Suspension from the ACMC
- Dismissal from the ACMC